Send the FTP server details in the letter to the PI, suggested text is:
The login details are as follows:
user: USER
password: PASSWORD
address: ftp.rsg.pml.ac.uk
link: ftp://USER:PASSWORD@ftp.rsg.pml.ac.uk/
We will remove the data from our FTP server after a month, unless we hear from you access is required for a longer time period.
We have a guide for downloading data via FTP available from https://arsf-dan.nerc.ac.uk/trac/wiki/FAQ/downloadftp if after following this you are still having problems please contact us to arrange an alternative delivery method.