Changes between Version 1 and Version 2 of TracTickets


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Timestamp:
Nov 19, 2009, 3:10:44 PM (15 years ago)
Author:
trac
Comment:

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  • TracTickets

    v1 v2  
    22[[TracGuideToc]]
    33
    4 The Trac issue database provides simple but effective tracking of issues and bugs within a project.
     4The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
    55
    66As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
     
    1010An issue is assigned to a person who must resolve it or reassign the ticket to someone else.
    1111All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
    12 
    13 '''Note:''' To make full use of the ticket system, use it as an ''in bucket'' for ideas and tasks for your project, rather than just bug/fault reporting.
    1412
    1513== Ticket Fields ==
     
    2725 * '''Milestone''' - When this issue should be resolved at the latest.
    2826 * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    29  * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.''
     27 * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    3028 
    3129 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     
    3634'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    3735
     36'''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
     37
     38'''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    3839
    3940== Changing and Commenting Tickets ==
     
    5657'''Note:''' See TracNotification for how to configure email notifications of ticket changes.
    5758
    58 === State Diagram ===
    59 http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020040607DF.png?format=raw
    60 
     59'''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    6160
    6261== Default Values for Drop-Down Fields ==
     
    6463The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section:
    6564
    66  * `default_type`: Default ticket type
     65
     66
     67
    6768 * `default_component`: Name of the component selected by default
    68  * `default_version`: Name of the default version
    6969 * `default_milestone`: Name of the default milestone
    7070 * `default_priority`: Default priority value
    7171 * `default_severity`: Default severity value
     72 * `default_type`: Default ticket type
     73 * `default_version`: Name of the default version
    7274
    7375If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
     
    8385== Assign-to as Drop-Down List ==
    8486
    85 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field.
     87If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field.
    8688
    87 ''Note that this feature is '''still experimental as of version 0.9'''. There is no way to only display a subset of all known users as possible ticket owners. Nor is there a convenient way to remove emeritus users short of directly modifying the database.''
     89To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
    8890
     91'''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     92
     93'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
    8994
    9095== Preset Values for New Tickets ==
     
    9499Possible variables are :
    95100
     101 * '''type''' - The type droplist
    96102 * '''reporter''' - Name or email of the reporter
    97103 * '''summary''' - Summary line for the ticket
     
    106112 * '''cc''' - The list of emails for notifying about the ticket change
    107113
    108 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''
     114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
    109115
    110 
    111 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification
     116----
     117See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery